Customer Care

Delivery Info

Customer Care

Hey! You will receive a delivery notification email with tracking information as soon as your order is dispatched.


Delivery Rates & Services

Delivery option Delivery times Delivery cost

NGVIP - UNLIMITED Next Day Delivery*

Get UNLIMITED Next Day or Standard Delivery + FREE returns for a full year.
Plus, you’ll be in the know with all of our exclusive offers.
Just add to bag (like you would a product), and the discount will automatically be applied at checkout when selecting the UK next day or standard delivery option.

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*For next day delivery, please check your eligibility below. If your postcode isn’t eligible, click standard delivery instead.

UK Next Day Delivery Postcode Restrictions

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, Shetlands.

DPD Precise Delivery

Order before midnight, select your preferred delivery day and DPD will text you to organise a 1hr delivery slot between 11am –5 pm on your chosen day.

Order Date (if ordered before midnight) Earliest Expected Delivery Date (if ordered before midnight)
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Sunday
Saturday Monday
Sunday Tuesday

Unfortunately, DPD Precise delivery is not currently available to Northern Ireland, the Channel Islands, Isle of Man or any of the following postcodes:


Order to one of InPosts 1,200 lockers, and collect your order the very next day. The lockers are accessible 24/7 and available nationwide, simply select the location most convenient to you at checkout. Your order will be held in the locker for 72 hours.

Collection next day if ordered before 6pm, Sunday to Friday. Orders placed before 6pm Saturday will be available from Monday.


Hermes Shop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

You can collect your order from your nearest Hermes Shop within 3-5 days for with Standard Delivery or Next Day if ordered before 10pm Monday to Friday & Sundays or before 9.30pm Saturdays. When choosing Next Day option be aware that parcel arriving in Hermes Shop between 12pm and 5pm!

Your order will be held at the store for 10 days, before being returned back to us at Nasty Gal. You will receive regular SMS messages keeping you up to date on your delivery.

A form of identification along with your collection code will be needed to collect your parcel. Accepted forms of ID are: Birth Certificate, Citizen Card, Order Confirmation, Foreign ID Card, NI Card, Passport, Tenancy Agreement, UK Biometric Card, UK Driving License, Utility Bill.

BFPO (The British Forces Post Office) Deliveries

If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery.

For more information click here

Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.

* Please note: The delivery times shown are from the order date.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

If you have any further questions related to your delivery, please contact our Customer Care team.