UK & INTERNATIONAL RETURNS
Repack your items.
Log in to our returns portal by clicking the ‘start return’ button below. You will need your order number to start so please make a note of it before continuing (your order number can be found in your ‘my account’ section, on your order confirmation email or on your delivery label on the bag, it starts 2 – 3 letters followed by 9 digits)
Select your preferred return option (Print returns label at home or in store options).
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
START A RETURN
UK Returns - Please note a returns charge of £1.99 per parcel will be deducted from your refund amount. Returns are FREE for VIP customers.
For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You’ve got 28 days to send something back to us from the day you receive it.
Please note, if you don’t return your order to us using our returns portal, you may be charged export fees that we will be unable to refund and your refund may be delayed
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.